FAQs

What is XpertDox?

XpertDox is a healthcare data analytics company dedicated to improving patient access to healthcare, especially for rare diseases. XpertDox provides a healthcare search engine to find information, doctors, hospitals and clinical trials for over 6,000 diseases, 200 procedures, 150 symptoms, and 130 specialties.

Does XpertDox provide specific medical treatment advice?

XpertDox does not provide medical advice. XpertDox provides users with information, doctors, hospitals and clinical trials for a disease, condition, procedure, or specialty. This information should not be construed as medical advice. Please contact a licensed physician for any medical advice.

What is Personally Identifiable Information ("Restricted Data")?

Some of the information that users provide when registering to use or while using the website is defined as Restricted Data (Personally Identifiable Information). Restricted Data is defined as: • Demographic information such as name, age, and gender. • Contact information such as email address, telephone number, and zipcode. • Diseases, conditions, procedures and specialties (“Condition”) that the user has provided as their condition of interest. • Other information including username, password, and private messages. XpertDox does NOT share Restricted Data without the consent of the respective user.

What is an XpertMatch?

XpertMatch reflects XpertDox’s assessment how closely the doctor's profile matches user’s search query. The doctor's profile includes 1) clinical expertise for the search query, 2) research conducted on the search query, and 3) educational contributions/leadership.

How is XpertDox different from patient review websites?

Patient review websites rank a doctor based on user ratings and/or reviews posted on their website. Such an assessment is not disease specific. XpertDox is not a patient review website. XpertDox assesses the doctor's profile matches for each search query. The doctor's profile includes 1) clinical expertise for the search query, 2) research conducted on the search query and 3) educational contributions/leadership.

Will a doctor respond to my comments on their profile page?

The comment section on the website is used for reviews and patient comments about a doctor, or hospital. Please do not write personal information such as names, phone numbers or email addresses on these pages because they are for public viewing. XpertDox does not notify the doctor when a comment is posted on their profile page.

What if I have more questions?

Please contact support@xpertdox.com and one of our support team members will answer your questions.